A thoughtful and personal exploration of games

Customer Service Follow-up

This past Thursday I submitted what I thought was a second customer service ticket in Star Wars: The Old Republic. Basically it solved my issue.

It turns out that the same bug that ate my cartel coins also probably interfered with my ticket submission. So, waiting until Thursday to file a second ticket probably wasn’t the best of ideas.

That said, Friday morning I had a response from customer service. They had refunded me my 600 cartel coins and informed me about what had probably happened to my first ticket.

I’m so glad that I was able to get through to CS after a while. I understand that they’re hardworking people and they don’t get a lot of gratitude (mainly because there’s not any real feedback they can get unless they hang out on the forums and that place is the land of negativity). I love how quickly they were able to resolve things for me and I really appreciate the help. I didn’t want to be frustrated with SWTOR and I’m glad I’m no longer.

I went and bought my 13th character slot on Saturday and then went and bought an unlock for a friend… and totally forgot that it takes a day and a half to cool down before I could trade it. Oops.

Anyway, I’ve been playing my Trooper Vanguard in SWTOR lately and I’d like to bang out some more of Taris tonight.

Until next time!

– Thomas

P.S. “Delighted customers are the only advertisement everyone believes.” – Ron Kaufman

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